IT Support Analyst, School of Medicine, Client Services
Virginia Commonwealth University
Richmond, VA
Full-time
Information Services / Technology (IT)
Posted on April 11, 2024
Virginia Commonwealth University (VCU) School of Medicine is a premier academic medical center located in the heart of Richmond. Accounting for almost half of VCU's sponsored research, the School of Medicine is internationally recognized for patient care and education. All full-time university staff are eligible for VCU's generous benefits package that includes: competitive health benefits, paid annual and holiday leave, retirement planning and savings options, tax-deferred annuity and cash match programs, Virginia Retirement System (VRS), professional development & certifications, tuition waiver, parental leave, caregiving leave and community service leave. Learn more about VCU's benefits here: https://hr.vcu.edu/careers-at-vcu/why-work-at-vcu/
Virginia Commonwealth University is an equal opportunity, affirmative action university providing access to education and employment without regard to race, color, religion, national origin, age, sex, political affiliation, veteran status, genetic information, sexual orientation, gender identity, gender expression, or disability.
Position Summary:
The School of Medicine Technology group has an exciting opportunity for an IT Support Analyst. This position would work in a team environment with opportunities for career development and mentoring. This position provides IT support to the School of Medicine and its departments and units. Specifically, this position will:
- Provide technical support, troubleshooting and repair for SOM Departments; includes desktop computing, mobile devices, endpoint management for Windows/Mac based hardware/software systems in a networked environment
- Work closely with faculty and staff in the assigned department(s) to get a thorough understanding of their goals and priorities in order to accurately assess their technology needs
- Serve as a point of contact for computing issues ranging from IT procurement to deployment and maintenance. Coordinate enterprise application support through VCU and VCUHS Helpdesk and IT staff
- Responsible for operating system deployments, software installation and support, workstation/device security management and network support Ensure that IT hardware, systems and tools are in compliance with VCU, VCU Health, or other organizational policies and procedures as applicable
- Coordinate with team members on IT asset management system, inventory tracking, purchase, replacement, disposal/surplus of university equipment
- Demonstrated modern knowledge of desktop support and endpoint computing concepts and their implementation
- Demonstrated knowledge of common business software programs including Office365, MS Office Suite, e-mail clients, and web browsers
- Demonstrated knowledge of Windows and Mac based systems
- Demonstrated ability to diagnose and resolve common desktop software, hardware, and communications issues
- Ability to work effectively with faculty, staff, and coworkers to provide technical support, consultation and training
- Ability to communicate complex information so that it is understandable to novice computer users
- Ability to effectively write clear documentation, instructional material and reports
- Ability to work in a dynamic, fast-paced environment
- Ability to diagnose and resolve desktop and client/server application problems at all technical levels using enterprise troubleshooting tools, email, or onsite/offsite visits
- Working knowledge of best practices in PC and Mac desktop standards, security, and administration
- Must have a demonstrated commitment to fostering diversity and inclusion in past experiences or a commitment to do so as a staff member at VCU.
The School of Medicine continuously strives for our workplace and learning environment to reflect the demographic and social milieu of the communities we serve. All qualified applicants are encouraged to apply.
VCU is committed to hiring veterans! VCU will include a veteran's period(s) of military service in the calculation of their annual leave accrual rate. This may provide veterans with an increased leave accrual!
Salary Range: $45,000-$50,000
Department: SOM Tech
Employment Type: UF - University Employee FT
Restricted Status: No
FTE: 1
Exemption Status: Non-Exempt
ORP Eligible: No
University Job Title: IT Analyst 1-3 (24111N-24113N)
Contact Name: Brittany Usera
Contact Email: brittany.usera@vcuhealth.org
